Ordering FAQ

Full stock orders - open for those in need

Veggie box orders - open to all members

Bulk items orders - open to all members

 

 

Full stock ordering

Who can order?

We would still like to offer a limited packing and delivery service to members who are are vulnerable or unable to shop personally. If this is you, please  register for online ordering or login here and place an order.

Online orders are available to current members only. If you need to renew your membership you can do this after you have registered. Click on the link on the profile page to pay via PayPal. You will be able to order once your payment has been confirmed.

For everyone else - our shop is open! Opening hours here.

When can I order?

Orders will open on a Monday and close on Friday.

Orders will be delivered on Tuesday in the week following your order.

Can I pickup my order or get it delivered?

Yes pickup is available during shop hours. Please leave a note on your order to nominate to pick up your order.

How do I place an order?

You need to be logged into the site on order to place an order. Once you are - head to the Our Stock section or browse the full stock list. Click through to the product details page of a product you are interested in, and here you will see a dropdown which you allows you to select the quantity of the product and 'Add to order'. Once you have done this you will have an open order which you can continue to add items too. When your order is complete, on the order page you need to scroll down to the 'confirm my order' button to send your order through.

What are my payment options?

Orders should be paid for within 24 hours of delivery. Please login and go to your Account page to view your final order and pay via Paypal.

You don't need to have a PayPal account in order to pay via PayPal. You can also use a credit or debit card. After you hit 'Pay Now' on your account page and are redirected to the paypal login screen, hit the 'Pay with Card' button below the login button.

If you are unable to use either of these options please contact us to organise EFT payment.

Account Name: Hepburn Wholefoods Collective
Bendigo Bank Branch: Daylesford
BSB: 633-000
Account: 144638640
Please specify your name as the reference.

Is there a fee for ordering online?

Yes, at the moment the steering group has decided on a $5.00 fee for each order. This is to cover transactions (bank fees) as well as delivery (reimbursement for petrol to volunteers), and may be reassessed in the future. This fee will be waived for current volunteers.

What will my order be packed in?

As HWC buys in bulk your order will be packed in a variety of packaging that is available to us. This will include paper bags, plastic containers, glass jars and bottles. We have a few products that are pre-packed by the producer. Your order will be packed into a cardboard box.

We appreciate donations of clean, un-labled bottles and jars with lids, as well as sturdy cardboard boxes. These can be left on the back porch at the Wholefoods shop.

Who will be packing my order?

Orders will be packed by volunteers at our shop. Our volunteers will be instructed in current health guidelines.

 

Veggie box ordering

How do I place an order?

To place an order, make sure you are logged in, head to our veggie box page, then click on the required item below, select the quantity and then hit 'Add to order'. You will be redirected to the order page. Scroll down and hit 'Confirm my order'. You will receive a confirmation email.

What are my payment options?

Payment should be made at the shop on pickup, by either EFTPOS or cash.

Can I cancel my order?

You can cancel your order anytime before Friday 5pm. Email us with your request.

When do I pick up my veggie box?

Orders close on a Friday for pick up on a Monday during shop hours, 9.30-1130am.

I can't pick up my order - what are my options?

If you can't pick up your order please arrange for someone else to pick it up and pay for you. Otherwise boxes can also be picked up on a Tuesday during shop hours. Please note we are unable to refridgerate uncollected boxes.

I didn't pick up my order, do I still have to pay?

Yes, all orders are considered a committment to pay for your order. You will be contacted to request payment .

 

Bulk item orders

How do I place an order?

To place an order, make sure you are logged in, head to our bulk order page, click on the required item below, select the quantity and then hit 'Add to order'. You will be redirected to the order page. Scroll down and hit 'Confirm my order'.

How long will it take for my order to arrive?

Please be patient - some items are readily available, whilst other come from NSW, are only available with large orders and can take quite a while. You will be contacted by our purchasing officer when your order is ready for pickup.

What are my payment options?

Payment should be made at the shop on pickup, by either EFTPOS or cash.

Can I cancel my order?

You can cancel your order anytime. Email us with your request.

I didn't pick up my order, do I still have to pay?

No. Bulk order items will be returned to shop stock for purchase by other members. Please note we can only hold bulk order items in the shop for 2 weeks after notification that they are available.