Ordering FAQ

Our online ordering system is CLOSED until further notice!

We are in the process of moving to new premises. Sign up to our newsletter for more info.

 

Who can order?

We would still like to offer a limited packing and delivery service to members who are are vulnerable or unable to shop personally. If this is you, please  register for online ordering or login here and place an order when we open on 13th July.

Online orders are available to current members only. If you need to renew your membership you can do this after you have registed. Click on the link on the profile page to pay via PayPal. You will be able to order once your payment as been confirmed.

When can I order?

Orders will open on a Monday and close on Friday.

Orders will be delivered on Tuesday in the week following your order.

Can I pickup my order or get it delivered?

Yes pickup is available during shop hours. Please leave a note on your order to nominate to pick up your order.

How do I place an order?

You need to be logged into the site on order to place an order. Once you are - head to the Our Stock section or browse the full stock list. Click through to the product details page of a product you are interested in, and here you will see a dropdown which you allows you to select the quantity of the product and 'Add to order'. Once you have done this you will have an open order which you can continue to add items too. When your order is complete, on the order page you need to scroll down to the 'confirm my order' button to send your order through.

What are my payment options?

Orders should be paid for within 24 hours of delivery. Please login and go to your Account page to view your final order and pay via Paypal.

You don't need to have a PayPal account in order to pay via PayPal. You can also use a credit or debit card. After you hit 'Pay Now' on your account page and are redirected to the paypal login screen, hit the 'Pay with Card' button below the login button.

If you are unable to use either of these options please contact us to organise EFT payment.

Account Name: Hepburn Wholefoods Collective
Bendigo Bank Branch: Daylesford
BSB: 633-000
Account: 144638640
Please specify your name as the reference.

Is there a fee for ordering online?

Yes, at the moment the steering group has decided on a $5.00 fee for each order. This is to cover transactions (bank fees) as well as delivery (reimbursement for petrol to volunteers), and may be reassessed in the future. This fee will be waived for current volunteers.

What will my order be packed in?

As HWC buys in bulk your order will be packed in a variety of packaging that is available to us. This will include paper bags, plastic containers, glass jars and bottles. We have a few products that are pre-packed by the producer. Your order will be packed into a cardboard box.

We appreciate donations of clean, un-labled bottles and jars with lids, as well as sturdy cardboard boxes. These can be left on the back porch at the Wholefoods shop.

Who will be packing my order?

Orders will be packed by volunteers at our shop. Our volunteers will be instructed in current health guidelines.