Ordering FAQ

Full stock orders - currently unavailable

Veggie box orders - currently unavailable

Bulk items orders - open to all members  - this is a work in progress!

 

 

Full stock ordering

Full stock ordering is currently unavailable.

 

Veggie box ordering

How do I place an order?

To place an order, make sure you are logged in, head to our veggie box page, then click on the required item below, select the quantity and then hit 'Add to order'. You will be redirected to the order page. Scroll down and hit 'Confirm my order'. You will receive a confirmation email.

What are my payment options?

Payment should be made at the shop on pickup, by either EFTPOS or cash.

Can I cancel my order?

You can cancel your order anytime before Friday 5pm. Email us with your request.

When do I pick up my veggie box?

Orders close on a Friday for pick up on a Monday during shop hours, 9.30-1130am.

I can't pick up my order - what are my options?

If you can't pick up your order please arrange for someone else to pick it up and pay for you. Otherwise boxes can also be picked up on a Tuesday during shop hours. Please note we are unable to refridgerate uncollected boxes.

I didn't pick up my order, do I still have to pay?

Yes, all orders are considered a committment to pay for your order. You will be contacted to request payment .

 

Bulk item orders

How do I place an order?

To place an order, make sure you are logged in, head to our bulk order page, click on the required item below, select the quantity and then hit 'Add to order'. You will be redirected to the order page. Scroll down and hit 'Confirm my order'.

How long will it take for my order to arrive?

Please be patient - some items are readily available, whilst other come from NSW, are only available with large orders and can take quite a while. You will be contacted by our purchasing officer when your order is ready for pickup.

What are my payment options?

Payment should be made at the shop on pickup, by either EFTPOS or cash.

Can I cancel my order?

You can cancel your order anytime. Email us with your request.

I didn't pick up my order, do I still have to pay?

No. Bulk order items will be returned to shop stock for purchase by other members. Please note we can only hold bulk order items in the shop for 2 weeks after notification that they are available.